shipping locations
We're very excited to be shipping from two locations, here in the UK where you'll find the turtl head office and also from the US. Depending on where your order is being delivered, it will depend on where we ship your order from. We'll deliver your order using the best service for your experience considering both service and price.
We aim to dispatch all orders within 1-2 business days from when the order was placed. Orders made on a weekend or local holiday will be processed the next working day. Local holidays may affect order dispatch times.
In order to provide you with the quickest and most reliable delivery, we use a variety of different delivery carriers. The exact carrier used will depend on your location and order contents. Postage costs and delivery time frames vary by location, the below should only be used as an estimate and actual costs will be given at the checkout. There are some exclusions to the services we offer for certain items on site.
delivery
delivery to the US + Canada
| country / area | service | time (working days) | charge type | price |
| US + Canada | standard delivery | 2-3* | per pack | *$13 |
*Services may vary across to Alaska and Hawaii.
** Prices will fluctuate depending on courier surcharges. To be automatically applied at the checkout
delivery to the UK, Europe and ROW
| country / area | service | time (working days) | qualifying spend | price |
| UK | standard delivery | 1-2* | per order | £6 |
| Europe | standard delivery | 2-3* | per pack | €12** |
| ROW | standard delivery | 5-7* | per pack | £15** |
*delivery times are estimated, not guaranteed.
** Prices will fluctuate depending on courier surcharges. To be automatically applied at the checkout.
customs
Please be aware that turtl does not have any control of any duties, customs and taxes levied by the country your order is being shipped to. We cannot advise you what the cost will be as these charges can vary according to the country.
We will accurately declare the value of orders made. Canadian duties will apply on orders of a value greater than CA $20.
returns
If for any reason you are unhappy with your order, please speak to a member of our friendly wholesale team who will be happy to help you.
