Delivery

We ship from our UK head office and aim to dispatch all orders within 2-3 business days from the date of purchase. However, during busy periods, dispatch times may be longer. Orders placed on weekends or bank holidays will be processed on the next working day.

Most orders are shipped via Royal Mail tracked services. You will receive a tracking number once your order has been dispatched. If you do not receive a tracking number, please contact us here.

UK delivery

  • Royal Mail UK standard delivery 2-3 working days:
    FREE for Turtl Rewards members
    £3.95 for non-members

  • Royal Mail NEXT DAY delivery (UK Mainland):
    £5.50 for all customers
    Not available for BT postcodes, Guernsey, Jersey, or the Isle of Man.

Orders placed after 12pm on Thursday will be dispatched the next working day (Monday, excluding bank holidays). Next day orders will not be delivered on Saturdays or Sundays.


International Delivery

Unfortunately, we are currently unable to delivery outside the UK.

Returns and exchanges

We aim to process your return or exchange within three working days of receiving it. All returned items are inspected to ensure they remain in resellable condition. If a refund is requested, it will be issued immediately, though it may take up to five working days to appear in your account. For PayPal refunds, PayPal may temporarily hold the funds before they become available for withdrawal or use.

UK returns

We offer a 30-day returns policy from the date of your order.

  • FREE returns for Turtl Rewards members.
  • A £3.50 handling fee applies to returns made via Royal Mail for non-members. This fee will be deducted from your refund.
  • There is no handling fee for returns requesting an exchange.

If you have received the wrong item or a faulty product, please contact us before returning your item(s).

Start a return

Exchanges

To request an exchange, fill out the returns form included with your order, specifying the style, colour, and size of the new item. There’s no additional delivery charge for exchanges. You may not receive a dispatch notification, so please allow a few working days after returning your item.

For a faster exchange, we recommend placing a new order and returning the original item for a refund.

If your requested exchange item is out of stock, we’ll issue a refund and notify you by email. If the new item costs less, note this on your returns form, and we’ll refund the difference. If it costs more, we’ll refund your original order and ask you to place a new one.

More returns information

Worn returns

Unfortunately, we cannot offer refunds for non-faulty products that have been worn or used. Please ensure your item fits properly before wearing it, as we cannot provide a refund if you discover it doesn’t fit later. Any non-faulty worn items returned to us will be disposed of, and the item’s cost will be retained as a disposal charge. If you believe your item is faulty, please refer to the information below.

Faulty returns

We thoroughly check all orders for quality before dispatch, but occasionally, a faulty item may slip through our checks. Please contact us before returning the item, as we may not refund return postage unless you reach out first.

To help us assess the issue, please provide photos or a video demonstrating the fault. We will review your case and resolve it accordingly.

Festive returns

During the festive period, we extend our returns policy to accommodate gift purchases. Items bought between October 15th and December 24th can be returned until January 31st. Unwanted gifts can be exchanged for items of equal value with proof of purchase.